Dedicated support for international patients, with easy and quick access to answer questions and offer guidance through all stages of care
International Support Center
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For questions or information about the services, please contact the support team
International Patient Support Center
Einstein offers support to international patients and their families before, during, and after their arrival in the country. It has agreements with operators and personalized service to provide comfort and safety for their health needs
Frequently Asked Questions
How do I schedule an appointment with a HIAE doctor?
Contact the International Patient Center (CAPI) by email - international@einstein.br and we will schedule the appointment and send you all details and instructions
Does HIAE offer both face-to-face and virtual appointments?
Yes, for almost all specialties, consultations can be carried out in both ways. Please contact the International Patient Center (CAPI) by email - international@einstein.br for more information
Does HIAE have its own health insurance plan to cover hospital expenses?
No, we have commercial partnerships with several national and international insurance companies listed here (https://www.einstein.br/en/services/financial-billing-information)
I have questions about coverage of my health insurance for a procedure to be carried out at the HIAE. Who can I talk to?
Please, contact the International Patient Center (CAPI) and one of our employees will help you. E-mail: capi@einstein.br or phone: +55 11 2151-1301
I´m having some difficulties using <strong>app Meu Einstein</strong>. Who can I talk to?
Contact the International Patient Center (CAPI) by email - international@einstein.br and one of our employees will help you